enterprise systems & operations, on-site
whoami --verbose
Hendry Chou. Infrastructure engineer in Toronto. Sixteen years in IT, from writing software in Shanghai to keeping multi-site enterprise systems alive in Canada. These days I run AI agent pipelines against real operational problems and write about what survives contact with production.
cat career.log
2025–now Infrastructure Engineer · healthcare tech, Toronto
2024–2025 Senior Manager, Information Systems · national non-profit, Toronto
2100+ users across the federation · M365 estate (Entra ID, Intune, SharePoint, Dynamics 365, Power Platform) · SSO integration · DR plan review with MSP · security policy & compliance frameworks
2021–2023 IT Manager · private academy, Toronto
rebuilt cross-geo network: 5 buildings, 3 sites, SD-WAN · virtualization on VMware ESXi / Proxmox / Docker · led Google Workspace → M365 migration · built a student information tracking system · IT budget planning
2018–2021 Senior IT Support Analyst · travel industry, Toronto
hybrid cloud & virtualization (Azure, AWS, VMware) · another Workspace → M365 migration · Power Apps / Power Automate process automation · automated VoIP provisioning with a custom Python program · built a data recovery solution
2017–2018 Quality Control Analyst · computer hardware, Toronto
hardware lifecycle, OS deployment, stress testing · scripted the whole install-and-test pipeline
2014–2015 IT Support Specialist · IT services, Toronto
ITSM service delivery · VMware vSphere administration · PowerShell automation for Microsoft server ops · built the internal knowledge base · Python + VBScript data processing for CMS
2008–2010 Software Engineer · IT consultancy, Shanghai
led a 5-person dev+QA team · agile adoption · VM-based QA environments · migrated the dev team to Linux
17 years, 2 countries, 6 industries — the constant: if it can be scripted, it should be scripted.
uptime
load enterprise infrastructure & operations
side AI agent pipelines, local LLM inference, automation cron jobs
theme production over demos — if it breaks at 3am, it wasn't ready
ls ~/stack/
cloud-id/ Entra ID · Intune · M365 · SharePoint · Dynamics 365 · Power Platform · Azure · AWS
infra/ VMware ESXi · Proxmox · Docker · SD-WAN · hybrid cloud · VoIP
code/ Python · PowerShell · shell · TypeScript · Rust · Go · Next.js · React · Tailwind · Astro
now/ LLM agents · MCP · multi-provider pipelines · local inference · automation
config --links
❯ cd ~Back to home